Knowledge Hub

This resource was developed by UNHCR, the UN Refugee Agency

Safety and quality practices underpin all activities undertaken by mental health services. They exist to provide clear, evidence-based pathways for staff to follow to ensure the best quality of care for all consumers. Governance for safety and quality provide mechanisms to safeguard high standards of health care through continual improvement.
 

This fact sheet was developed by Mental Health in Multicultural Australia (MHiMA), 2014

Settlement service literacy refers to the ability of migrants to access, understand and critically navigate settlement services. In Australia, increasing numbers of culturally and linguistically diverse migrants require settlement services to assist their transition. However, there are barriers to migrant’s ability to utilise settlement services which are related to their level of settlement service literacy. This review aims to shed light on how settlement service literacy influences new migrant’s utilisation of settlement services, and the consequences that it has for health, wellbeing and sense of belonging.

The Multicultural Access and Equity Policy is about ensuring that Australian Government programs and services meet the needs of all Australians, regardless of their cultural and linguistic backgrounds, by the Department of Home Affairs 

Australia needs a mental health workforce that is able to respond to the diversity of the population. We must develop an informed, skilled, flexible and reflective workforce with strong leadership in order to deliver successful strategies that improve access, quality of  care and recovery services for CALD clients. 

This fact sheet was developed by Mental Health in Multicultural Australia (MHiMA), 2014

A resource for service providers engaging with interpreters in transcultural situations, by Victorian Transcultural Mental Health