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The National Safety and Quality Health Service (NSQHS) Standards User Guide for Health Service Organisations Providing Care to People from Migrant and Refugee Backgrounds aims to support health service organisations to implement the NSQHS Standards and provide safe and high-quality care that meets the needs of people from migrant and refugee backgrounds.

Information brochure about the Older People's Mental Health Service in the Illawarra Shoalhaven Local Health District. Available in the following languages: English and Karen.

The PHN Multicultural Health Framework aims to improve health and wellbeing outcomes and experiences for multicultural communities across all PHN regions. It provides high-level guidance and best practice actions to support PHNs to deliver locally informed and relevant responses in partnership with other stakeholders. 

The Framework was developed by representatives from approximately 20 PHNs including members of the PHN Multicultural Health Framework Working Group and the National PHN Cultural Diversity Community of Practice. 

Development involved a review of existing frameworks and guidelines including those already developed by PHNs and key sector leaders including Mental Health Australia (the Framework for Mental Health in Multicultural Australia), Migrant and Refugee Health Partnership, Australian Commission on Safety and Quality in Health Care, and the Centre for Culture, Ethnicity and Health.

The Framework for Mental Health in Multicultural Australia and the PHN Multicultural Health Framework are complementary resources that work hand-in-hand with the former providing a tool for operationalizing continuous improvements in culturally responsive mental health service delivery for PHNs and their commissioned mental health services.

Link to resource: 2024_02_27_MulticulturalHealthFramework_A4_Final_Digital (bsphn.org.au)

This guide aims to support Primary Health Networks in getting started with implementation of the Framework within their organisation and commissioned services by providing step-by-step recommendations, key considerations, and sources of support.  

Mental health promotion and prevention strategies for CALD people should primarily  aim to reduce stigma and increase mental health literacy. It is also important to design multicultural mental health promotion and prevention initiatives that focus on the key determinants impacting on CALD communities, and ensure culturally tailored approaches.

This fact sheet was developed by Mental Health in Multicultural Australia (MHiMA), 2014

Australian Institute of Health and Welfare (AIHW): This report explores the use of linked data to report on the health of CALD populations, including it’s benefits, challenges and limitations. It investigates each of the available CALD variables individually, using 3 health outcomes to explore differences between CALD groups within each CALD variable.

This resource was developed by UNHCR, the UN Refugee Agency

This Guide has been developed by Foundation House (The Victorian Foundation for Survivors of Torture) and provides information on sensitively responding to students’ trauma reactions supports their recovery from traumatic refugee experiences.

Safety and quality practices underpin all activities undertaken by mental health services. They exist to provide clear, evidence-based pathways for staff to follow to ensure the best quality of care for all consumers. Governance for safety and quality provide mechanisms to safeguard high standards of health care through continual improvement.
 

This fact sheet was developed by Mental Health in Multicultural Australia (MHiMA), 2014

This Guide has been developed by Foundation House (The Victorian Foundation for Survivors of Torture) and provides information for those working with survivors of traumatic refugee experiences.